Customer Support Specialist

IT | CUSTOMER SUPPORT
We're a team of passionate problem solvers working together in shaping the future of creators with effective & powerful creation tools.

At Vecta, we're a growing team of engineers that design and create products to make engineer's lives easier. Guided by Radica’s founding principles, we work through great length to ensure our product is of high quality - even if it meant doing things in less common ways. More often than not, you will find us rolling up our sleeves to drive team growth and product innovation.

Responsibilities
  • Responding to customer queries in a timely and accurate way, via phone, email or chat;
  • Identifying customer needs and helping customers use specific features;
  • Update our internal databases with information about technical issues and useful discussions with customers;
  • Share feature requests and effective workarounds with team members;
  • Follow up with customers to ensure their technical issues are resolved.
Requirement
  • Verbal and written communication skills, thorough knowledge of product, multi-tasking;
  • Strong communication and problem solving;
  • Patience when handling tough cases;
  • Able to work in shift (especially night shift);
  • Based in Perak, Malaysia.
Apply Now
5 Stages of recruitment process

Step 1 : Application Form

After submitting your application form, we will get back to you within 1 week.

Step 2 : Conduct Interview

We'll schedule a phone interview to get to know you better.

Step 3 : A day at the office

Once shortlisted, you'll be invited to spend a day in our office for a chat and write some codes

Step 4 : Result / Offer

You'll be notified on your application results within 7 working days

Step 5 : Welcome aboard

Congratulations, we can't wait for you to be part of the team!